Returns & Exchanges

At Ybera, we stand behind the quality of our professional hair care products and offer a 30-day return window for items in their original, unopened condition. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution for your salon-grade essentials.

1

Initiate Your Request

Contact our customer support team via email or our online portal with your order number and the reason for your return to receive a Return Authorization (RA) number.

2

Prepare Your Package

Securely pack the unused products in their original packaging, ensuring the RA number is clearly marked on the outside of the box to prevent processing delays.

3

Ship It Back

Drop off your package at any authorized shipping carrier; we recommend using a tracked service as Ybera is not responsible for items lost during transit.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will issue a full refund to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing